Working Together Agreement
For 1:1 Coaching & Therapeutic Personal Development Sessions
Updated: August 2026
Welcome
Thank you for choosing to work with me.
This agreement is here to create a clear, respectful and supportive foundation for our work together. It explains what you can expect from me, what I ask of you, and helps us create a safe and grounded space for our work.
By booking a session or coaching package with me, you are agreeing to receive the coaching and therapeutic personal development support described in my service information and to the terms outlined in this agreement.
1. Booking & Scheduling
Sessions can be booked through my website or arranged directly with me via email or another agreed method of communication.
Existing clients may also book or reschedule sessions by mutual agreement via email, WhatsApp or another suitable method.
Please arrive on time for your appointment. I will hold the space from our agreed start time and will wait up to 15 minutes if you are late. After this point, the session may need to be shortened or rescheduled depending on the circumstances.
If you need to change your appointment, I kindly ask for at least 24 hours’ notice wherever possible.
2. Payment
Payment is due at the time of booking unless we have agreed another arrangement in advance.
For coaching packages or longer-term work, payment plans may be available by prior agreement.
All prices and package details will be clearly outlined before booking.
3. Cancellations, Refunds & Package Sessions
If you cancel a session with less than 24 hours’ notice, the full session fee may be charged, although I will always consider individual circumstances with understanding and compassion where possible.
If I need to cancel a session, we will arrange an alternative appointment or discuss an appropriate solution.
When booking online, you have certain cancellation rights under consumer law, including a 14-day cancellation period. If you choose to begin your session or coaching programme within this period, you are agreeing for the service to start before the cancellation period has ended. If you later cancel, any sessions or support already provided may still be chargeable.
4. Coaching Packages
Package sessions are designed to be used within the agreed timeframe and form part of a structured journey of support. Clients are responsible for engaging with the process and arranging their sessions.
If circumstances arise that affect your ability to continue, please get in touch and we can discuss the best way forward. I will always aim to approach these situations with understanding and flexibility where possible.
If sessions remain unused because a client chooses not to continue, stops responding or does not arrange further appointments, refunds for unused sessions will not normally be available.
Where possible, I may choose to honour unused sessions outside of the original timeframe at my discretion, depending on the circumstances and availability.
Future packages may include a specified timeframe for completion, which will be outlined clearly before booking.
4. Confidentiality & Privacy
Everything shared during our sessions is treated with respect and held confidentially.
There are a small number of situations where confidentiality may need to be broken, including where:
there is a serious risk of harm to yourself or another person;
there are safeguarding concerns involving a child or vulnerable adult;
disclosure is required by law.
To support continuity of our work, I may keep brief confidential notes following sessions. These are stored securely and handled in accordance with my Privacy Policy.
For more information about how your personal information is collected, stored and protected, please see my Privacy Policy.
5. Scope of Practice
My work is integrative and draws on a range of coaching, therapeutic and personal development approaches, including NLP, hypnotherapy, Emotional Freedom Techniques (EFT), guided visualisation, inner child work and, where requested, intuitive guidance.
I use these approaches thoughtfully and tailor our work to your individual needs.
Alongside my coaching practice, I am undertaking advanced professional training in integrative counselling, which continues to deepen and inform my work.
However, the services I currently offer are coaching and therapeutic personal development sessions rather than counselling or psychotherapy.
While our sessions can be deeply supportive and transformative, they are not a substitute for medical, psychiatric, psychological, legal or financial advice.
If I believe your needs would be better supported by a qualified counsellor, psychotherapist or another professional, I will discuss this with you and, where appropriate, suggest additional support.
6. Your Responsibility
Coaching is a collaborative process.
I will bring my experience, skills, intuition and wholehearted presence to support you. You remain responsible for your own choices, decisions and actions throughout our work together.
The greatest transformation often comes through your willingness to reflect, engage with the process and take action between sessions.
7. Communication Between Sessions
You are welcome to email me between sessions for brief practical questions or check-ins.
Some coaching packages include agreed email support between sessions. Where this is included, the level and frequency of support will be outlined as part of the package you have chosen.
If more in-depth support is needed beyond what is included within your package, I may suggest arranging an additional session.
8. Online Sessions
If we meet online, please ensure you have a private, comfortable space where you feel able to speak freely.
Please also ensure you have a reliable internet connection wherever possible. While occasional technical difficulties can happen, we will do our best to maintain a supportive and uninterrupted space.
9. Ending Our Work Together
Our work together is a collaborative relationship, and either of us may decide that it is time to bring our sessions to a close.
If you choose to end our work together, I ask that you let me know where possible so we can discuss any practical arrangements.
If I feel that I am no longer the right person to support you, or that your needs would be better met elsewhere, I will discuss this with you openly and respectfully and, where appropriate, suggest alternative support.
Any practical arrangements relating to unused sessions or packages will be discussed fairly based on the circumstances.
10. Intuitive Guidance
This section applies only if you have chosen to include intuitive guidance as part of your session.
Any intuitive insights I share are offered to support reflection, self-awareness and personal growth.
Please take what resonates and leave what does not.
You are always the expert on your own life. Any decisions or actions you take as a result of our work together remain your own responsibility.
11. Feedback & Concerns
I welcome feedback about your experience working with me.
If you have any concerns, please contact me directly so that we can discuss them openly and I can aim to resolve matters fairly and respectfully.
Thank you for the trust you place in me.
It is a privilege to walk alongside you, and I look forward to supporting you on your journey.
Warmly,
Thea Anderson
Bold Soul Coaching